Britannia Row Productions

Privacy Policy

Last Updated: March 2024

Britannia Row Productions Ltd (we/us/our) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all visitors to our website and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This privacy policy sets out how Britannia Row Productions Ltd uses and protects your personal data.

You can browse through our website without giving us any information about yourself (including your email address).

1. Information About Us

This privacy policy gives you information about how we collect and use your personal data through your use of this website, including any data you may provide to us.

This website is not intended for children and we do not knowingly collect data relating to children.

Britannia Row Productions Ltd is the controller and responsible for your personal data (collectively referred to as"Britannia Row” "we", "us" or "our" in this privacy policy). We are registered in England under company number: 1847467. We can be contacted using any of the following:

Registered address: 104 The Green,Twickenham, TW2 5AG.

Address: 104 The Green, Twickenham, TW25AG.

VAT number: GB895 2739 69.

Email address:

Telephone number: +44 (0)20 8893 4997

Postal Address: 104 The Green,Twickenham, TW2 5AG.

Britannia Row Productions Ltd is owned by Clair Global Corporations, who is based in Pennsylvania, United States of America. There are other companies within our group.  This privacy policy is issued on behalf of our Group so when we mention "Britannia Row", "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Group responsible for processing your data.

We may share certain limited information with our parent company and our servers are based in the United States of America. Please note that we use every effort to keep your data safe and secure and we adopt the ‘Safe Harbour’ principle.

We have appointed a data protection officer (DPO) (Nicola Amoruso) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 10), please contact the DPO on, +44 (0)20 8893 4997 or at 104 The Green, Twickenham, TW2 5AG.

2. What is personal data and what do we collect about you

Personal data is defined by the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) as ‘any information about an individual from which that person can be identified’. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

We may collect,use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data such as full name and business and/or organisation name.

• Contact Data such as your contact address, email address and/or telephone number(s).

• Transaction Data includes details about products and services you enquired about.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

• Usage Data includes information about how you interact with and use our website.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you request marketing to be sent to you or contact us.

• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources such as Google based outside the UK who collects Technical Data for analytical purposes.

4. How do you use my personal data?

Under the UK GDPR,we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure client experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Type of data


Legal basis and retention period


To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Dealing with your requests, complaints and queries

(c) To contact you regarding your enquiry

(a) Identity

(b) Contact

(c) Marketing and Communications


(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you

We will retain this data for 6 months.


To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)


(a) Identity

(b) Contact

(c) Technical


(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

We will retain this data for 6 years.

To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you


(a) Identity

(b) Contact

(c) Usage

(d) Marketing and Communications

(e) Technical


Necessary for our legitimate interests (to study how clients use our products/services, to develop them, to grow our business and to inform our marketing strategy)

We will retain this data for 6 months.


To use data analytics to improve our website, products/services, client relationships and experiences and to measure the effectiveness of our communications and marketing


(a) Technical

(b) Usage


Necessary for our legitimate interests (to define types of clients for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

We will retain this data for 6 years.


To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you


(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Marketing and Communications


Consent, having obtained your prior consent to receiving direct marketing communications

We will retain this data for [2] years.


Our use of your personal data is limited to that which is reasonably required in order to provide our site to you and to make improvements to that site which benefit both you and us. We do not use your personal data for any reasons not stated in this Privacy Policy and never use it in an excessive manner that is disproportionate to our aims of providing and improving our service or in a way that is contrary to your interests.

Direct marketing

With your permission and/or where permitted by law, we may also use your personal data for our marketing and Group Companies' marketing purposes, which may include contacting you by email and/or telephone. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), and you will always have the opportunity to opt out.

We may also analyse your Identity, Contact, Technical and Usage to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or client service purposes for example relating to order confirmations for a product/service warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

We use the following cookies:

• Strictly necessary cookies.These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you.

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.

They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

If you have any questions or concerns about our use of cookies, please contact

5. Where Do You Transfer My Personal Data to?

We will store your personal data in the United Kingdom. This means that it will be fully protected under the UK GDPR.

We may store or transfer some or all of your personal data in countries that are not part of the United Kingdom. These are known as “third countries” and may not have data protection laws that areas strong as those in the United Kingdom.

This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the United Kingdom including data processing agreement between us and our third parties which imposes suitable data protection standards on a contractual basis.

6. Do you share my personal data?

We may share your personal data where necessary for the purposes set out in the table above.

We will not sell or trade on your personal information to a third party and we will not pass your personal information to any unconnected third party.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

To the extent necessary for the purpose of providing our service, the personal data which you give us, may be transferred to third parties within the United Kingdom who we engage with from time to time to provide us with services or facilities which we use for the purpose of administering our business and providing our products and services to customers.

We may share your personal data with other companies in our group to fulfill contract requirement and execute contracts with our clients. This includes our holding company and its subsidiaries.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

We may sometimes contract with third parties (as described above) that are located outside of the United Kingdom. If any personal data is transferred to a third party outside of the United Kingdom, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be under the UK GDPR.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

7. International transfers

We may transfer your personal data outside the UK to companies within our Group.

Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

9. How Long Will You Keep My Personal Data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our clients (including Contact, Identity and Transaction Data) for six years after they cease being clients for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 10 below for further information.

When personal data is no longer required,all reasonable steps will be taken to erase or otherwise dispose of it without delay.

For full details of the Company’s approach to data retention, including retention periods for specific personal data types held by the Company, please contact us using the details in section 1 above.

10. What are my rights?

You have a number of rights under data protection laws in relation to your personal data which we always strive to uphold.

You have the right to:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however,that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

• You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see paragraph 4 for details of how to object to receiving direct marketing communications).

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used,machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

     ‣ If you want us to establish the data's accuracy;

      ‣ Where our use of the data is unlawful but you do not want us to erase it;

      ‣ Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

      ‣ You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us using the details in section 1above.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated in March 2024. Any changes will be made available on this web page. Please see the top of this web page for when this was last updated.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

13. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.