Job Title: Reception & Business Administrator

Location: Brooklands (Weybridge) & Chessington, Surrey

Contract Type: Permanent / Full-time – 40 hours per week

Department: H&S, Admin & Facilities

Reporting to: Health & Safety, Admin & Facilities Manager

Salary: On Application

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Who we are:

Britannia Row Productions is a world class audio rental company supplying high end audio equipment and skilled audio engineers to global music tours, sporting, and corporate events. Part of the US based Clair Global group of companies our business and impressive client list is growing.

Our core values:

Integrity, Innovation, Attention to Detail, and Unyielding Customer Support and Service are at the heart of everything we do. In the fast-moving world of live events, every moment is an opportunity to create something extraordinary, and these values shape how we think, act, and deliver together.

We encourage every team member to truly embrace these values - to live them, demonstrate them, and take ownership of the impact they create. Together, we inspire one another, push boundaries, and deliver unforgettable experiences that leave a lasting impression.

‍Role Purpose:

As the first point of contact for visitors, clients, contractors and employees, the Reception & Business Administrator plays an important role in creating a welcoming, professional and well-organised environment.

With a primary focus on reception and front-of-house services, you will also provide administrative support across the Business Support function, helping to ensure business processes run efficiently and colleagues receive a high level of service.

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Responsibilities & duties:

Reception & Front of House

• Deliver a professional and welcoming reception service, ensuring visitors and callers receive an excellent first impression
• Manage front-of-house activities, visitor access and communications in accordance with company procedures
• Be vigilant in maintaining site security by monitoring who is coming through the lobby
• Coordinate deliveries, post, telephone enquiries and general reception activities
• Maintain a safe, organised and professional reception environment
• Ensure reception records and documentation are accurate, current and maintained to company standards
• Act as the central point of contact for employees and acting as the first point of communications. Providing support to employees as may be required.

Business Administrator

• Provide administrative support across the Business Support team, including HR, Training, Operations and Leadership
• Maintain accurate business records and support employee administration throughout the employment lifecycle
• Assist with meetings, travel, training activities, purchasing and employee events
• Produce reports and maintain documentation that supports the effective operation of the business.

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Continuous Improvement

• Contribute to improving administrative and reception processes by identifying opportunities to increase efficiency, consistency and service quality
• Support the development and maintenance of departmental procedures and documentation.

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‍Collaboration & Cross-Cover

Business Support operates as one team. You will work collaboratively with colleagues, developing knowledge across both Reception and Business Administration to provide cover during annual leave, absence and periods of increased business activity, ensuring a consistent service is maintained.

Working Relationships

You will work closely with colleagues across Business Support, HR, Training, Operations, Finance and Leadership, building positive relationships with employees, clients, contractors and visitors.

Working Pattern

This role operates on a rota basis to support the needs of the business.

You will be required to work a variety of shifts across five days from seven, including early and late shifts where required. Flexibility is essential to meet changing business and operational requirements.

Weekend and out of hours working is normally required between May and July each year.

Company – general

• Take reasonable care for your own health and safety and for that of others who may be impacted by your acts or omissions, comply with all relevant policies and procedures, and promptly report any hazards or concerns
• Always comply with all company policies and procedures.

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Knowledge, Skills & Experience:

‍Essential

• Previous experience in a reception, customer service or administrative role
• Experience using a multi-user phone system and effective call handling
• Excellent in communication and interpersonal skills
• Able to build relationships with internal and external stakeholders
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to prioritise competing demands
• High level of accuracy and attention to detail
• Good IT skills, including Microsoft Office and the ability to learn new business systems
• The ability to manage multiple priorities while maintaining high standards
• Professional and approachable, and demonstrates a strong sense of customer service
• Must be eligible to work in the UK.

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Desirable

• Experience within a busy operational or logistics environment
• Experience using integrated business management systems
• Experience supporting multiple departments.

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Personal Attributes

‍We're looking for someone who is:

• Friendly, approachable and professional
• Reliable and punctual
• Organised and dependable
• Proactive and willing to take ownership
• Confidential, respectful and trustworthy
• Able to manage changing priorities
• Adaptable, comfortable and confident working in a fast-paced environment
• Collaborative, with a positive attitude and strong team ethic
• Committed to delivering excellent service and continuously improving the way we work
• Vigilant

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‍Flexibility:

As part of a dynamic business, priorities can change. You may occasionally be asked to undertake other duties that are appropriate to the level of the role, helping to support the Business Support team and the wider business. Our operating hours are 8am to 8pm Monday to Sunday. Standard working hours are 40 hours per week, 9am to 6pm, Monday to Friday with an unpaid break of 60 minutes. However, there is a requirement to work some shifts and weekend days on a shared rota basis during our busy periods (May to July). Therefore, flexibility is important to us.
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What do we offer?

• 23 days’ holiday per annum plus bank holidays
• Training and professional development – Britannia Row is a company that believes highly in internal progression and promotion
• Auto enrolment pension scheme – 4% Employer Contribution, 5% Employee Contribution
• Pension Salary Sacrifice
• Health Care Cash Plan
• Employee Assistance Programme
• Cycle to work Scheme
• Life Insurance – 4 x salary
• Enhanced company sick-pay
• On-site Parking
• Free refreshments & fruit
• Free Flu vaccination
• Company social events

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‍We’re building a diverse, inclusive team

You’re welcome at Britannia Row wherever you’re from and whoever you are. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply.

Please submit your CV and cover letter by clicking ‘Apply Now’. Be sure to include the job title and let us know where you saw the role advertised.

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Applicants must be eligible to work in the UK.

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